I’ve read
countless complaints about PLDT’s service which I’m sure maybe valid such as
slow connection speed during maintenance, outages which affect Internet or
landline and even both at random times, and a customer service that’s not
customer oriented most of the time because it’s a challenge to get a live agent
when calling. However, despite issues, there are similarly numerous benefits
attached to their service.
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| high speed Internet plans as per PLDT Home DSL page |
Personal Experience
Personally,
the issues I’ve enumerated above are rather isolated and there haven’t been all
too many outages since we subscribed to their service. The connection had been
slow due to numerous devices connected to the Wi-Fi and LAN at once when the
speed was the lowest 512kpbs only (although it's advertised at 1mbps :). I didn’t have to call the hotline a lot as
well. Anyway, no service is perfect, that’s for sure.
Going back to
what this write up is all about though; here are practical tips when you’re
availing of PLDT’s Internet and Landline Bundle for the first time or
upgrading:
Features
Know the
features you are subscribed to. Some freebies are allowed usage for free but
only for the first three months of trial or so. Some of which include caller
ID, call forwarding, etc. If you no longer wish to subscribe, make sure to
communicate your request by contacting support. Otherwise, you’d forever be
billed for add ons you don’t need or want.
Internet Speed
Choose the
Internet speed according to your needs. There was only one computer and user at
the beginning, hence, 512kbps was sufficient. But with additional work
computers and mobile gadgets from other family members included, an upgrade was
really necessary for us. Besides, the fee difference from the supposedly
cheapest rate to the next level was remarkably not too expensive too. It was
990 for 512kbps and going up to 2 mbps (tested on speed test) for just about 300 pesos more. The
upgrade was processed fast too and the new speed plan took effect after about a
week (3-5 business days) upon approval.
Research
There are more
amazing Internet speed offers I’ve seen through a hand out, if only I have a
need for them. :D You can search them online too. This way, you can compare
several options before settling for one or upgrading. The high-speed plans offer optimal speed options but doesn't include landline bills yet.
These are just
a few tips when availing of PLDT’s Internet and landline bundle. Hope it helps.
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