During earlier posts on this blog about Lazada, which include the following:
Lazada Returns, Replacement, and Refund Process
How Orders are Processed at Lazada.com.ph
... We talked about common concerns such as how orders are processed on the site as well as the process related to returns/replacements/refund. Both posts have even housed comments about customer issues and shopping at Lazada in general. While I am in no way connected to the site (I'm just a regular shopper like everyone else), I try as much as I can to find answers to some of the questions posted.
But since I've been using the site since 2014 (see My Experience Shopping through Lazada.ph), I have tried a couple things on the site such as ordering items which are shipped abroad, sending an item to a different address other than mine and more.
For payments, I always prefer cash-on-delivery just so I won't have to worry much in case the item never arrives. Paying via credit or debit card or any of the other newer options (i.e. PayPal, Alipay, Lazada E-Wallet) will be such a hassle if anything happens to the order, i.e. wrong size, incorrect or missing item and so on.
At one point, I have also tried BDO since it's the only option which offers installments.
To use this option, just shop as you normally would and choose BDO Installments once you get to the payment section.
Note that this method applies only to Banco de Oro Credit Cards, and not debit cards or cash card accounts. Be mindful of the interest rate as well. While you pay less per month as the monthly term extends, the interest rate also increases.
Word of Caution
Apart from taking note of the interest rate, other precautionary measures include choosing the shop carefully. While it's not easy to become a seller in Lazada as the site conducts background checking first and requires certain documents, there are still shops with poor reviews. So check the Lazada seller's information first before buying through BDO installments. You can view the seller's profile on Lazada, search for their pages outside the site, or even possibly find a brick and mortal shop location.
Lazada Returns, Replacement, and Refund Process
How Orders are Processed at Lazada.com.ph
... We talked about common concerns such as how orders are processed on the site as well as the process related to returns/replacements/refund. Both posts have even housed comments about customer issues and shopping at Lazada in general. While I am in no way connected to the site (I'm just a regular shopper like everyone else), I try as much as I can to find answers to some of the questions posted.
But since I've been using the site since 2014 (see My Experience Shopping through Lazada.ph), I have tried a couple things on the site such as ordering items which are shipped abroad, sending an item to a different address other than mine and more.
Lazada Payment Options
For payments, I always prefer cash-on-delivery just so I won't have to worry much in case the item never arrives. Paying via credit or debit card or any of the other newer options (i.e. PayPal, Alipay, Lazada E-Wallet) will be such a hassle if anything happens to the order, i.e. wrong size, incorrect or missing item and so on.
At one point, I have also tried BDO since it's the only option which offers installments.
Lazada BDO Installment
To use this option, just shop as you normally would and choose BDO Installments once you get to the payment section.
Note that this method applies only to Banco de Oro Credit Cards, and not debit cards or cash card accounts. Be mindful of the interest rate as well. While you pay less per month as the monthly term extends, the interest rate also increases.
Apart from taking note of the interest rate, other precautionary measures include choosing the shop carefully. While it's not easy to become a seller in Lazada as the site conducts background checking first and requires certain documents, there are still shops with poor reviews. So check the Lazada seller's information first before buying through BDO installments. You can view the seller's profile on Lazada, search for their pages outside the site, or even possibly find a brick and mortal shop location.
we use BDO installment to pay a cellphone that we order this afternoon and have a successful transaction also get a screenshot of it. then after a few hours my order has been cancelled.so we notify our bank regarding the issue.
ReplyDeleteBank said it has been paid already because we have more than enough credit limit to pay what we ordered. so i try to get lazada Costumer support aka LAZBOT(Live Agent) and said the reason why its been cancelled is there is no payment recieve and also there are no refunds coz payment hasnt recieve.
so i Send His/Her the screenshot of my succesful BDO installment copy that the payment has succeed.
the she/He said that "i will go ahead and coordinate with our payment team so we can check what we can do to resolve this issue. and we will just send you an update via email.
Right now im still waiting for the updates.
OMG! mahirap magbayad ng monthly bill. na wala ka namang nakuhang item na inorder mo.
Followup mo sa Lazada support. They do help naman, just be persistent sa pag-check ng updates.
Deletewhat are those (x.xx%) o right side of the installment list?
ReplyDeleteThe interest rate you need to pay for the instalment. In most cases, the interest rate is higher for shorter repayment periods; lower for longer periods.
Deleteif I select 12 months to pay pero the following months I decided to pay in full, pwede ba yon?
ReplyDeleteHi, not sure kung applicable dito yung “early termination” rule ng mga loans/installments. Best to contact BDO to confirm. Pag early termination kasi may fee.
Deletewhy is mine always declined?
ReplyDeleteKung walang issue sa card mo, baka sa Lazada ang problema. Try mo contact support nila. Meron silang chat support sa app mismo. Click Account, then scroll down sa My Service. Andun yung Chat with Customer Care option.
DeleteHi. Paano po yung item makukuha po ba habang nagbabayad ka ng installment or need muna matapos ung tenure bago makuha yung items? For example kinuha ko sya ng 12 months, after 12 months ko palang ba mkkuha yung items? Thanks
ReplyDeleteGood as paid na yun sa side ng Lazada. Item received na agad, parang sa mga physical stores. Sa credit card payments ka na lang may balance.
DeleteHi ginamit ko po bdo installment credit card for 6 months installment pero nacharged po ako ng whole payment instead of monthly dues, hindi nagreflect yung installment promotion bakit po kaya?
ReplyDeleteAno itsura dun sa credit card statement mo? Baka kasi binawas yung buong cost nung item sa credit card limit pero naka-installment pa rin yung actual payment.
DeleteYung sakin kinancel ko yung order kasi nga yung dapat kung babayaran sana is 4,968 tapos yung na deduct sa credit limit ko is 6,161. Ang tanong ko nasaan yung 1,192 ko nung na refund yung na purchase ko kasi missing. Thank you.
DeleteHi, does this already include the finance charge from BDO? what im trying to say, if there are hidden charges we should take note of?
ReplyDeleteI would like to assume that it's already part of the calculation since it's going to be deducted on the available BDO credit card limit right away, but billed per month for payments.
DeleteAng predatory naman nitong BDO sa new Installment marketing. Nilalagay 1 percent interest tapos nakalagay pa total amount is without interest. Yung pala 1 percent interest per month…. Wala langman nakasulat haha nalaman mo lang kung icompute mo. I’m not doing business with such bank that does this type of business
ReplyDeleteHello po. Were you aware may limit pala ung installment plan? Was planning to avail of the installment plan. Pero upon checkout I found out hindi pala pwede. The prompt that showed up if I pressed on Installment would say something like "Payment exceeded limit of 40K". May limit pala ung installment plan nila? So bakit ung mga items na above 40K, items you're likely to use an installment plan with, nakalagay sa posting na available ung option. I asked support about this, they basically said alam na ng mga seller yan and kasalanan nila kung ilalagay nung seller sa listing. I asked multiple sellers, and they all basically gave me a non-answer, indicating they did not know about the issue. May idea ka po ba regarding this? Talking to support is useless in my experience.
ReplyDeleteHello. I have no idea that there was a limit. If there was, Lazada would have indicated it during the checkout process. I suggest try asking BDO instead. I believe they will be able to confirm. I will come update this if I get a confirmation (from BDO & Lazada) as well. Thanks for bringing this up.
DeleteWere you aware that the BDO installment plan had a limit of 40K?
ReplyDelete